Policies

Ellegant You Policies

Returns Policy

EllegantYou (“we” “us” “our”), (our “Site” or “Sites”) and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on our Sites; referred as Terms of Service – (TOS). Please read the “TOS” carefully before placing any orders on www.ellegantyou.com.au

We advise that you keep a copy of the TOS for future reference.

If you have any comments about EllegantYou, contact us here via our contact us page.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. Those of you younger than 16 years old must let your parent or guardian know about our Privacy Policy before you register to use this Site or any of this Site’s services.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

 

Registration
To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately by clicking here to link to our contact form and completing it. We may also change registration requirements from time to time.

The account password that you provide should be unique and kept secure. As we only accept payment via PayPal, you must notify PayPal and subsequently EllegantYou immediately of any breach of security or unauthorised use of your account.

 

Our Policy
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the EllegantYou terms of eligibility; who have been issued a valid credit/debit card by a bank acceptable to EllegantYou, whose applications are acceptable to EllegantYou and who have authorised EllegantYou to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase and shipping fees. EllegantYou reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

 

Orders
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. EllegantYou offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments of stock. Alternatively, you may simply choose to register your email address for notification of arrival or availability of the selected merchandise not in stock at your time of order.

Should you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand might sell out during this period.

EllegantYou will store a record of your transactions for a minimum of one year.

 

Privacy Policy
We recognise the trust you are placing in us through your dealings with us. We will do everything we can to maintain that trust. Our team are employed on the basis that they will protect information about you. This is our personal standard. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.

If you have any concern, you can email us at ellegantyou@gmail.com

 

Order Acceptance
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.

This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and EllegantYou will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Melbourne, Victoria, Australia and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. All decisions made will be fair and ethical and any non-continuation of purchases will be done in order to protect you or us from any suspicion of concern and should any payments have gone through the amount minus any fees that we incur will be refunded.

 

Payment
Payment can be made via Paypal. Payment will be debited and cleared from your account upon dispatch of your order by EllegantYou. You confirm that the credit/debit card that is being used via PayPal is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to EllegantYou, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. We will NOT store your credit/debit card details on our systems.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

 

Insurance and Delivery
EllegantYou insures that each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by EllegantYou, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 48 hours with an estimated delivery time of 3 to 7 days if you live within Australia. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. EllegantYou is not responsible for any delays caused by destination customs clearance processes.

 

Intellectual Property Rights
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including EllegantYou and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by EllegantYou and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

You are permitted to make one copy for the purposes of viewing Content for your own personal use.

 

Content
In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. EllegantYou aims to keep the information on this site as accurate and complete as possible. EllegantYou does not promise that this Content is accurate or error-free but all attempts have been made to do so. EllegantYou does not promise that all the functional aspects of the Site will be error free at all times or that this Site’s Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

 

Commercial Use
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

 

RETURNS

Our Guarantee
EllegantYou aims for its customers to have a pleasant and positive purchase experience. There could be rare occasions where shoppers are not completely satisfied, and it is important for us to hear your feedback. Simply email us with your questions at: ellegantyou@gmail.com

 

Policy
We always ensure that all items are perfect and intact before packaging and sending. Should you receive an item that you believe is faulty:

– email us immediately: ellegantyou@gmail.com and,
– return it immediately
Should the item prove to have a sewing or fabric fault that we somehow missed, EllegantYou will aim to provide you with an exchange of the same item or, if you choose, an available item on our site of equal value – all tags need to still be attached to the garment. Returns that are damaged, used, worn or soiled will not be accepted as faulty.

EllegantYou packaging, dust bags, and tags should be included with your return.

 

How to return
Please return your goods via post or your preferred courier service with your order number enclosed. Please note that all return shipping costs are the responsibility of the customer.
Return address is always shown on the delivery package as well as PayPal transaction.

 

Colour variationsEvery effort has been made to display the colours of our products as accurately as possible on EllegantYou. However, as the quality of all computer monitors vary and the accurate colour calibration of customers’ monitors is not always guaranteed, we do not guarantee that your display of our products and its colours on your monitor will be completely accurate. A navy suit will be navy and a charcoal suit will be charcoal etc. Bear in mind that you are opting for an online purchase and that some variations may occur. If you are not 100% certain of your decision, or colour accuracy is extremely important to you, purchasing online is not the best medium in these cases.

 

Product Sizes
Product sizes are based on someone of average build or ‘sample size’. The suit and trouser waist sizes are accurately depicted for each item; please double-check and ensure that your measurements match those of the products that you are intending to purchase before committing to buy.

Have a Question? Want to talk to us about your special day?

Please feel free to contact us, we are here to help and make your special day exactly the way you want it to be.